SALES & SHIPPING POLICY

SHIPPING

Please allow 1-2 weeks for order processing. Please allow 1-4 weeks for custom orders.

Time in transit varies based on ship-to location.

All pieces will be carefully handled and properly disinfected for your health and safety.

SHOPDELAGOLD is not responsible for lost, stolen, mishandled or damaged merchandise once shipped. Additional package insurance is offered per request. Buyers are responsible for any additional insurance.

REPAIRS

We pride ourselves on providing authentic gold jewelry that lasts a lifetime if cared for properly. Our pieces are dainty with exquisite details that require attention. We recommend removing any piece of jewelry during activities that may cause pulling or snagging.

We strongly encourage to measure chain lengths/ring sizes prior to purchasing.

Chain along with chain sets may vary depending on availability

We offer jewelry repairs starting at $30 and up depending if part(s) replacement is required. Email us at info@shopdelagold.com for repair inquiries.

RETURN POLICY

Due to the fluctuating value of gold and nature of our pieces - we DO NOT offer returns, exchanges or refunds.

After receiving your item(s), a 24 hour window is allowed for inspection of item(s) for any defect/damage for return or exchange. Buyers are responsible for return shipping fees.

ALL SALES FINAL.

Stone charms are Cubic Zirconia stones.

QUESTIONS

Email us at INFO@SHOPDELAGOLD.COM
Message us on Instagram: @SHOPDELAGOLD